free shipping for orders above USD 400.
At Hidepacks, your satisfaction means everything to us. If something’s not quite right with your order, we’ll do our best to make it right.
We offer a straightforward exchange process for eligible items.
What You Can Exchange:
Most of our backpacks can be exchanged due to size or color preferences. Please note that custom or engraved items can only be exchanged if there’s a defect.
How It Works:
Processing Time:
Exchanges are typically completed within a few days to two weeks, depending on shipping and product availability.
International Customers:
The quickest option is to place a new order and return the original item for a refund.
Pro Tip:
Want to exchange and buy more? Combine the new item with others in a single order—you’ll only pay shipping once!
Not fully satisfied? No problem—you can return your backpack for a refund.
What’s Eligible:
Most items are returnable, except custom-made or engraved pieces, unless they’re faulty.
Return Window:
You have 30 days from the delivery date to initiate a return. For holiday gifts, we extend that window to 30 days after Christmas.
Item Condition:
Returns must be unused, in original packaging, with tags and labels attached.
How to Start a Return:
Email us at support@hidepacks.com with:
Send Your Return To:
200 Leslie Drive Suite 531, Hallandale Beach FL 33009, USA
📞 +1 (959) 777-1012
Thanks for shopping with Hidepacks. We’re here to make sure your experience is simple, smooth, and stress-free.
