free shipping for orders above USD 400.
Most Hidepacks bags are made from full-grain leather, the top layer of the hide, sourced from cow, goat, and buffalo. We also offer a vegan range for anyone who prefers an animal free option.
Full-grain is the highest grade of leather because it keeps the entire natural grain, which makes it strong, durable, and long lasting. It is not sanded down, so each bag keeps the natural markings that make it unique.
Yes. Full-grain leather develops a patina with use, gradually deepening in color and gaining character. This is normal and is one of the reasons people choose genuine leather over synthetic materials.
Our bags use sturdy metal hardware such as brass-toned zippers and fittings, and several styles use YKK zippers. Straps and handles are reinforced with strong stitching at the stress points.
Many of our backpacks are built to hold an everyday laptop, and the laptop friendly styles are grouped in our laptop backpacks collection. Check the dimensions on each product page to confirm the fit for your device.
Capacity ranges from compact crossbody bags for daily essentials to roomy totes, duffles, and backpacks for work and travel. Each product page lists the dimensions and compartments.
Yes. Our leather diaper backpacks are designed to be practical for parents without looking like a typical diaper bag, with compartments for bottles, wipes, and essentials.
Yes. Our duffles and larger backpacks are made for weekend trips, the gym, and travel, with spacious interiors, secure zippers, and comfortable straps.
Wipe it with a soft, dry cloth to remove dust, and keep it away from prolonged direct sunlight and moisture. Apply a leather conditioner every few months to keep the leather supple.
Blot it gently with a dry cloth and let it air dry away from direct heat. Avoid hairdryers and radiators, since high heat can crack leather. Once dry, a little conditioner restores softness.
Keep it in a cool, dry place, ideally with light padding inside to hold its shape, and use a dust bag if one was provided. Avoid plastic covers, since leather needs to breathe.
Avoid loading it beyond its intended capacity, store it upright with light padding, and condition it regularly so the leather stays flexible.
Yes. Our vegan leather backpacks are made from high quality synthetic materials that mimic the look of real leather, for customers who want an animal free option.
Vegan leather is durable and easy to maintain, though it ages differently from full-grain leather and does not develop a patina. It is a good choice if you want a cruelty free bag with a leather look.
We accept major credit and debit cards and PayPal, and we also support payment through BitPay. All payments are processed securely at checkout.
Our bags start at around 189 USD, with the exact price shown on each product page.
If you need to change or cancel an order, email us at support@hidepacks.com as soon as possible and we will help if it has not yet shipped. Once an order has shipped, it can no longer be changed or cancelled.
Once your order ships, we email you a confirmation with tracking details so you can follow its progress.
Yes. We ship worldwide, with options and any costs shown at checkout based on your destination.
Yes. We offer free shipping on orders over 400 USD. Orders below that are charged a rate calculated at checkout.
Orders within the United States are typically delivered within 8 to 10 working days. International orders are typically delivered within 12 to 14 days. Delivery can take longer during busy periods or due to customs.
For international orders, any customs fees or import duties are set by your country and are the responsibility of the recipient. They are not included in our prices or shipping charges.
We accept returns and exchanges within 30 days of delivery. To qualify, the item must be unused and in its original condition, with all tags and packaging intact, and you must include proof of purchase. Items that show signs of use, wear, scratches, odor, or any damage that happened after delivery are not eligible. Every return is inspected before a refund is approved. Refunds are issued to the original payment method, and the original shipping fee is not refundable.
Email us at support@hidepacks.com with your order number and the reason, and we will guide you through the steps. Full details are on our returns and exchanges page.
If your return is approved, we cover the cost of return shipping, so sending the item back is free for you. Please note that the original shipping fee from your first order is not refundable.
Once we receive and inspect the returned item and confirm it meets the return conditions, we process the refund to your original payment method. The time for it to appear depends on your bank or card provider.
Yes. Your Hidepacks bag is covered by a 1 year limited warranty against genuine manufacturing defects, such as faulty stitching or hardware failure under normal use. The warranty does not cover normal wear and tear, scratches, color change or patina, water or heat damage, misuse, accidents, improper care, or damage from repairs or alterations not carried out by us. To make a claim, email us at support@hidepacks.com with your proof of purchase and clear photos of the issue, and if it is approved we will repair or replace the item at our discretion. The warranty applies to the original purchaser and is not transferable.
If your item arrives damaged or has a manufacturing fault, email us at support@hidepacks.com within 7 days of delivery with your order number and clear photos, and we will arrange a replacement or refund at no cost to you.
Hidepacks is based in the United States, at 30 N Gould St Ste R, Sheridan, WY 82801, and we ship to customers worldwide.
You can reach us by phone at +1 (959) 777 1012 or by email at support@hidepacks.com. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.
Yes. We welcome wholesale and bulk orders. Email us at support@hidepacks.com with the products and quantities you need, and our team will reply with pricing and details.
