At Hide Packs, your satisfaction means everything to us. If something’s not quite right with your order, we’ll do our best to make it right.

Exchanges

We offer a straightforward exchange process for eligible items.

What You Can Exchange:
Most of our backpacks can be exchanged due to size or color preferences. Please note that custom or engraved items can only be exchanged if there’s a defect.

How It Works:

• Place a new order for the item you’d like instead.
  
• Send the original item back to us for a refund.
  
• Or, return the item first, and we’ll ship your replacement as soon as it arrives.
  

Processing Time:
Exchanges are typically completed within a few days to two weeks, depending on shipping and product availability.

International Customers:
The quickest option is to place a new order and return the original item for a refund.

Pro Tip:
Want to exchange and buy more? Combine the new item with others in a single order—you’ll only pay shipping once!

Returns

Not fully satisfied? No problem—you can return your backpack for a refund.

What’s Eligible:
Most items are returnable, except custom-made or engraved pieces, unless they’re faulty.

Return Window:
You have 30 days from the delivery date to initiate a return. For holiday gifts, we extend that window to 30 days after Christmas.

Item Condition:
Returns must be unused, in original packaging, with tags and labels attached.

How to Start a Return:
Email us at support@hidepacks.com with:

• Your order number
  
• Reason for the return
  
• Photos or notes about any defects (if needed)
  

Send Your Return To:

200 Leslie Drive Suite 531, Hallandale Beach FL 33009, USA
📞 +1 (959) 777-1012

Good to Know

• Return Shipping: Customers cover return shipping unless the item has a manufacturing defect.
  
• For International Returns: Clearly label the package and customs form as “Returned Goods” to avoid additional fees.
  

Thanks for shopping with Hide Packs. We’re here to make sure your experience is simple, smooth, and stress-free.