Shipping Policy

At Hide Packs, we aim to make your order experience as smooth as possible—including dependable, stress-free shipping. Here’s how we handle getting your backpack to you:

Shipping Costs and Delivery Times

• Cost Calculation: Shipping fees are based on your order’s total weight, including packaging. No extra handling fees or hidden charges.
  
  
• Standard Shipping: Most orders arrive within 10–12 business days, depending on your location.
  
  
• Customized Orders: For personalized or custom backpacks, please allow 3–4 weeks for delivery.
  
  
• Location Impact: Delivery times may vary depending on where you’re located.
  
  

Shipping Guidelines

• No PO Boxes: We don’t currently ship to PO boxes.
  
  
• Service Options: Shipping methods vary based on your delivery address and the items in your cart.
  
  

Order Tracking

Once your order ships, you’ll get a tracking number via email. We work with trusted carriers like DHL and FedEx so you can follow your backpack’s journey all the way home.

Returns and Exchanges

• Returns: If you need to return an item, you’re responsible for shipping and handling.
  
  
• Exchanges: We only offer exchanges for items with manufacturing defects.
  
  

Need Help?

Have questions about your delivery or need assistance? Reach out to us anytime at support@hidepacks.com or give us a call at +1 (959) 777-1012.

Thanks for choosing Hide Packs—we’re here to deliver quality, comfort, and reliability with every order.